1. Who is responsible for your data

The Madesigners (Pvt.) Ltd. is the data controller for personal information collected through the Website. Registered address: [insert registered office address]. Privacy contact: hello@themadesigners.com.

If you use our Madlyzer software tools (madlyzer.com and its sub-sites such as MadBot and MadUGC), the Madlyzer Privacy Policy applies to that data.

2. Information we collect

Information you give us

• Contact and enquiry details: name, email address, phone number, company name and the message you send through our contact form, popup form, consultation form or discovery-call booking.
• Project information: briefs, brand assets, business details, account access and files you share while we work for you.
• Billing details: billing name, address, tax details and payment records. Card and bank details are handled by our payment providers; we do not store full card numbers.
• Job applications: CV, work history and contact details sent through our Career page.
• Chatbot conversations: the messages you type into the "Madesigners AI" assistant on the Website and any contact details you share in the chat.
• Communications: emails, calls and messages with our team, and your newsletter or marketing preferences.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, device type, language, pages visited, time spent, referring page, and clicks.
• Approximate location: country or city derived from your IP address.
• Cookies and similar technologies: see section 7.

Information from others

We may receive information about you from advertising platforms (such as Meta and Google), business directories, LinkedIn, referral partners, or your colleagues who engage us on your company's behalf.

Sensitive information and children

Please do not send us sensitive personal data (health, religion, government ID numbers, financial account passwords) unless a project clearly requires it and we have agreed how to handle it. The Website is not intended for children under 16 and we do not knowingly collect their data.

3. How we use your information and why

We do not use your personal information to make decisions that have legal effects on you based solely on automated processing.

4. How AI features use your data

The Website chatbot and some of our workflows use AI models supplied by third-party providers. Messages you type into the chatbot may be sent to those providers so they can generate a reply. We configure these tools to limit what is shared, and we do not knowingly allow providers to use your chats to train their general models where our agreement or settings let us prevent it. Please do not put confidential or sensitive information into the chatbot. We may review chat logs to improve answers, answer your question or follow up on your enquiry.

5. Who we share information with

We share personal information only as needed and under appropriate confidentiality and data-protection terms, with:

• Service providers: website hosting and WordPress plugins, email and CRM tools, form and booking tools, cloud storage, analytics, payment and invoicing services, AI model providers and customer-support tools.
• Advertising and analytics platforms: such as Google (Analytics, Ads, Site Kit) and Meta (Pixel), for measurement and to show relevant ads.
• Professional advisers: lawyers, accountants, auditors and insurers.
• Authorities: when required by law, court order or to protect rights, safety and security.
• Business transfers: a buyer or successor if we merge, are acquired or sell assets, with notice where required.

With your consent, or at your request, we may share information with other parties you name.

6. International transfers

We are based in Pakistan, and our providers operate in other countries, including the United States and the European Union. Your information may therefore be processed outside your country. Where required, we use safeguards such as standard contractual clauses or equivalent protections.

7. Cookies and tracking

We use cookies and similar technologies (pixels, local storage, tags) to:

• Make the Website work (essential cookies, security, remembering form progress)
• Measure usage (for example Google Analytics)
• Support advertising (for example the Meta Pixel and Google Ads remarketing)

You can control cookies in your browser settings, delete existing ones, and use opt-out tools such as Google's Ads Settings and Meta's Ad Preferences. Blocking some cookies may affect how the Website works. Where required by law, we ask for your consent before using non-essential cookies. Some browsers send a "Do Not Track" or Global Privacy Control signal; where the law requires, we respect it.

8. How long we keep information

We keep personal information only as long as needed for the purposes above:

• Enquiries and chat logs that do not become a project: up to 24 months
• Client and project records: for the length of the relationship plus 6 years, for accounting, tax and legal purposes
• Marketing subscriptions: until you unsubscribe
• Job applications: up to 12 months unless you ask us to keep them longer
• Analytics and cookie data: per the retention settings of each tool, typically 14 to 26 months

When we no longer need information, we delete or anonymise it.

9. How we protect information

We use reasonable technical and organisational measures, including encryption in transit (HTTPS), access controls, password management, and vendor due diligence. No online system is completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will notify you and the relevant authorities as the law requires.

10. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and get a copy
• Correct information that is inaccurate or incomplete
• Delete your information
• Restrict or object to certain processing, including direct marketing
• Receive your information in a portable format
• Withdraw consent at any time (this does not affect earlier lawful processing)
• Complain to your local data-protection authority

To use these rights, email hello@themadesigners.com. We may need to verify your identity and will respond within 30 days (or the period set by law). To stop marketing emails, use the unsubscribe link in any email or contact us.

For California residents: we do not sell or share personal information for cross-context behavioural advertising except as described for advertising cookies in section 7, and you may opt out by using the cookie settings or by emailing us. We will not discriminate against you for using your rights.

For people in the EU, EEA, UK and Switzerland: you have the rights above under the GDPR or UK GDPR, and you can complain to your national supervisory authority.

11. Third-party websites

The Website links to other sites and platforms, including social media and our Madlyzer tools. We are not responsible for their privacy practices. Please read their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date shows the latest version. If we make material changes, we will post a notice on the Website or contact you where required.

13. Contact us

The Madesigners (Pvt.) Ltd.
Email: hello@themadesigners.com
Website: themadesigners.com