Brand with Intention & Grow with Intelligence
Our Refund Policy
We want you to be happy with our work. Because our services are custom, time-based and often depend on third parties, refunds work differently from buying a ready-made product. This policy applies to services bought from The Madesigners (Pvt.) Ltd. through themadesigners.com. Madlyzer software subscriptions have their own Refund Policy on madlyzer.com.
Quick summary
| Situation | Refund |
|---|---|
| You cancel before any work starts | Full refund of the advance, less payment-processing fees |
| You cancel after work has started | No refund for work already done; refund of any unused, unearned balance |
| Milestone or deliverable already delivered | Not refundable |
| We fail to deliver the agreed scope after reasonable chances to fix it | Refund of the fees for the undelivered part |
| Monthly retainer or management service | Cancel with 30 days' notice; no refund for a month already started |
| Ad spend, domains, hosting, licences and other third-party costs | Not refundable by us |
| Change of mind, or results below expectation | Not a reason for refund |
A Proposal or contract signed with you may offer different terms for your project. In that case, the Proposal applies.
Free consultations and audits
Discovery calls and consultation forms are free. No payment is taken, so no refund applies.
Project-based services
These include brand identity, website and app development, landing pages, AI chatbot integration, AI business automation, custom SaaS tools and one-off strategy work.
- Before work starts: If you ask in writing to cancel within 3 business days of paying the advance and before we have started work or bought anything for your project, we will refund the full advance, less payment-processing or bank fees.
- After work starts: The advance covers planning, scheduling and the work done. Once we begin, it is non-refundable. If you cancel mid-project, we will invoice work completed up to the cancellation date and refund any amount you paid that exceeds that value.
- Delivered milestones: Fees for milestones, drafts, concepts or deliverables that have been delivered or presented to you are earned and non-refundable, even if you choose not to use them.
- Our failure to deliver: If we cannot deliver the agreed scope, or the work materially fails the specification in your Proposal, you must tell us in writing within 14 days of delivery. We will have a reasonable period, normally 14 days, to fix the problem at no extra cost. If we still cannot, we will refund the fees paid for the part that was not delivered.
- Design and creative preferences: Taste is personal. If you do not like the direction, the included revision rounds are the remedy, not a refund.
Monthly and recurring services
These include social media management, ad management, content production, SEO and retainers.
- You may cancel at any time with 30 days' written notice, unless your Proposal says otherwise.
- Fees for the current billing month are non-refundable once the month has started, because we reserve team time in advance.
- We stop charging after the notice period ends. Unused prepaid months beyond the notice period will be refunded.
Costs that are not refundable
We cannot refund amounts paid to or committed to third parties, including:
- Advertising budgets paid to Meta, Google, TikTok, LinkedIn or other platforms
- Domain names, hosting, plugins, themes, stock images, fonts and software licences
- AI model, API and SMS or WhatsApp usage costs
- Freelancer or production costs approved by you in advance
If a third party offers a refund or credit, we will help you claim it.
No refund for results
We do not guarantee specific rankings, traffic, follower counts, leads, sales or return on ad spend, so lower-than-expected performance is not a basis for a refund. If results are weak, we will review the work with you and recommend changes.
Delays caused by you
If you stop responding, miss approvals or fail to provide content or access for more than 14 days, we may pause or close the project. Fees for work done up to that point remain payable and non-refundable.
How to ask for a refund
- Email hello@themadesigners.com with the subject "Refund request".
- Include your name, company, invoice or project number, what happened, and what outcome you are asking for.
- We will acknowledge your request within 3 business days and give you our decision within 10 business days.
We may ask for supporting information, such as screenshots or a description of the problem.
How refunds are paid
Approved refunds are paid to the original payment method or bank account within 7 to 14 business days of approval. Your bank or payment provider may take extra time to show the credit. Currency conversion differences and non-refundable bank or processor fees are deducted unless the refund is for our error. We do not pay refunds in cash.
Chargebacks
Please contact us before starting a chargeback or payment dispute. If you file one for a service that was delivered as agreed, we may send the bank evidence of the work and Terms, suspend related services, and recover our costs.
Changes to this policy
We may update this Refund Policy from time to time. The version in force when you accepted your Proposal applies to that project.
Contact us
The Madesigners (Pvt.) Ltd.
Email: hello@themadesigners.com
Website: themadesigners.com